Return and Exchange Policy

Coojewelry Return and Exchange Policy

Thank you for choosing Coojewelry! We are dedicated to offering high-quality fashion jewelry and ensuring a pleasant shopping experience for every customer. If you are not completely satisfied with your purchase, please review our return and exchange policy for assistance.

Return Request Period

You may request a return within 7 days of receiving your product.

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to an error by Coojewelry, such as receiving a wrong or damaged product.

Return Conditions

• Damaged or Incorrect Products: If you receive a damaged or incorrect item, please contact us within 7 days. We offer the following solutions:
  • Partial Refund: For products with minor damage that are still usable, we offer a partial refund.
  • Full Refund: For severely damaged or unusable products, we provide a full refund.
  • Product Replacement: If you receive the wrong product, we will promptly send a replacement to ensure you receive the correct item.

Exchange Policy

• Exchange Request: If the product you received has quality issues or if you wish to exchange it for a different item, you may request an exchange within 7 days. We will arrange for the appropriate replacement.
• Exchange Processing: The exchange will be processed once we receive the returned item. We will ship the new product to you, with shipping costs covered by the customer.

Non-Returnable and Non-Exchangeable Items

• Custom Products (POD): As these items are custom-made to your specifications, they cannot be returned or exchanged.
• Dropshipping Orders: Dropshipping orders cannot be returned or exchanged once payment is completed, as they are shipped directly to your customer.

If you need assistance or further information, please contact us at coojewelry@gmail.com. Our team is here to help and ensure that your concerns are addressed promptly.

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