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Refund Policy

Coojewelry Refund Policy

Thank you for choosing Coojewelry! We value your shopping experience and are committed to providing hassle-free service. If you encounter any issues with the products you receive, our refund policy is here to support you.

Refund Request Period

You may request a refund within 7 days of receiving your order.

Applicable Situations

Partial Refund: If the product you receive is slightly damaged but still usable, we will offer a partial refund.
Full Refund: If the product is severely damaged and cannot be used, we will provide a full refund.

Refund Processing

Refunds will be processed within 2 business days after we receive the returned item.

Non-Cancellable Orders

Custom Products (POD): As these items are custom-made, orders cannot be canceled once payment is made.
Dropshipping Orders: Dropshipping orders cannot be canceled once payment is made, as they are shipped directly to your customer.

If you have any questions regarding refunds, please contact us at coojewelry@gmail.com. We are here to assist you.

Welcome to Coojewelry. By accessing and using our website (including our mobile application) hosted on Shopify, you agree to the following terms and conditions (the "Terms"). Please read these Terms carefully before using our services. Acceptance of Terms By using Coojewelry, you signify your agreement to these Terms. If you do not agree to these Terms, you must not use our services. Use of Our Services Coojewelry provides a platform for wholesale fashion jewelry. Our services are intended for business use by individuals who are at least 18 years old. You may not use our services for any illegal or unauthorized purpose. User Accounts To access certain features of our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Intellectual Property All content included on Coojewelry, such as text, graphics, logos, images, and software, is the property of Coojewelry or its content suppliers and is protected by international copyright laws. Product Descriptions Coojewelry strives to be as accurate as possible in product descriptions. However, we do not guarantee that product descriptions or other content are accurate, complete, reliable, current, or error-free. Pricing All prices are subject to change without notice. While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. Order Acceptance Coojewelry reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Returns and Refunds Please review our Return Policy, which is part of these Terms, to understand our practices regarding returns and refunds. Limitation of Liability Coojewelry will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services or from any products purchased through our services. Amendments to Terms We reserve the right to amend these Terms at any time. Your continued use of our services following the posting of changes will mean you accept those changes. Governing Law These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Coojewelry operates, without giving effect to any principles of conflicts of law. Contact Information For any questions regarding these Terms, please contact us at: Email: coojewelry@gmail.com Thank you for choosing Coojewelry for your fashion jewelry needs.