HAVE QUESTIONS?

Have Questions? Coojewelry's 24/7 Customer Service is Here to Help!

At Coojewelry, we understand that exceptional customer service is essential to a great shopping experience. Whether you have questions about our products, need help with your order, or require other support, our dedicated customer service team is available 24/7 to provide the assistance you need.

Round-the-Clock Support

We recognize that our customers come from all over the world, which is why we offer 24/7 customer service. No matter your time zone, you can reach out to us any time, day or night. Our team is always ready to assist you with any inquiries.

How to Reach Us

Getting in touch with our customer service team is easy and convenient. Here’s how you can contact us:

  • Live Chat: Our live chat feature on the Coojewelry website provides instant support. Simply click the chat icon to start a conversation with one of our friendly representatives.
  • Email Support: You can email us at coojewelry@gmail.com. Our team strives to respond promptly, ensuring you receive the assistance and information you need.
  • Phone Support: Prefer to speak directly with us? Call us at +852 5171 3674. Our phone lines are open 24/7, and our knowledgeable staff is ready to assist.

What We Can Help With

Our customer service team is equipped to handle a wide range of inquiries, including but not limited to:

  • Product Information: Need more details about a specific item? Our team can provide comprehensive information to help you make an informed decision.
  • Order Assistance: Have a question about your order status or need to make changes? We can help with tracking your order, updating details, and resolving any issues.
  • Returns and Exchanges: Unsatisfied with a purchase? We’ll guide you through our return and exchange process for a hassle-free experience.
  • General Inquiries: Have a question that doesn’t fit into the above categories? No problem! Our team is here to address all your queries and provide the support you need.

Commitment to Customer Satisfaction

At Coojewelry, customer satisfaction is our top priority. We believe that providing excellent customer service is key to building long-term relationships with our clients. Our team is trained to listen, understand, and provide effective solutions to ensure that every shopping experience is a positive one.